The guy recording was acting like a fool, even if he may have initially had a fair argument. The lady is being petty she could've just sent him to someone else or a supervisor. Last guy with the funny accent is a great person.
Racially charged how? He's being the American tourist stereotype. This being in Belgium I was half-expecting her to call him a to his face or start mouthing him off in Flemish. It's 100% his fault for not being able to follow simple instructions in an e-mail. Ryanair is dirt cheap so they'll try to f*ck you in every way they can. He just wanted to cause a scene in an attempt to avoid paying the reissuing fee.
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